Citrine Lodolite

Shipping

We can ship to almost any address in the world.
Please, check your country's availability at checkout.

- The shipping costs will be calculated at checkout.

- Normal delivery time is between 7 to 20 days.

- You will receive the tracking code and a guide on how to track your order in your email.
It will also be available in My orders in the My Account menu.

Returns Policy

You may return most new, unopened items within 15 days of delivery for a full refund. We will pay the return shipping costs if it was the result of an error on our part (you received an incorrect or defective item, etc.).

Contact us telling the reason for your return, in this way we can analyze your case and propose the best solution. We will not accept returns without contacting us in advance.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it (1 to 5 business days), and the time it takes to the bank process our refund request.

If you need to return an item, you can contact us using one of our contact methods or simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you about Returns via e-mail.

We take all necessary measures to keep you safe.

Due to the pandemic situation we are going through at the moment, some shipments may be delayed. The delays are getting increasingly rare to happen with the normalization of the situation.